Centre Services (Inbound and allied services)
ITPL With our associate can provide call center
facility with inbound and allied services. Outbound
calling would also be done if required.
This call center was used in municipal elections to assist voters who
may not have access to internet, voice voter helpline was active for
12 hours a day. Online agents helped to resolve queries pertaining
to election. Queries pertaining to voter search, acts rules, contact
numbers of officials were resolved on a phone line as well.
Detail Record (CDR)
Toll free number can be obtained
updates on the status of the performance and
day to day activities
and efficient MIS support
support for the centralized data purposes
all the documents up-to-date in the
reporting format agreed
up-to-date information on the customer
contacts, RO contacts, Management contacts,
SLA matrix, Severity and categorization
matrix of customers.
Incident Report – Closed/Pending
of Day Report – Highlighting all exceptions and critical events for